How to Fix “Unfortunately Email Has Stopped Working” Error Message

All Android devices come preloaded with a universal Email app that is capable of handling any and all Email accounts. This Email application can allow a person to access, manage and use any Email account from any Email service provider in the entire world. The Email app is, indeed, extremely useful, which is what makes the applications tendency to, like all other Android applications, crash and force-close all the more aggravating.

Email Has Stopped

The Email application can, sometimes, crash and greet the user with an “Unfortunately, Email has stopped unexpectedly” error message.

We cannot talk about all possible errors across all the different available smart mobile devices in just one article, unfortunately.

What we can do, however, is having a look at one of the errors that affect quite a large amount of people.

Since Android is one of the most popular mobile operating systems currently available it is a good idea for us to focus on one of the most reparent errors to do with accessing email from an Android device.

We are talking about the following message: “Unfortunately email has stopped.”

There are various reasons why the Gmail app might keep crashing repeatedly on Android. The most common reasons are the corruption of locally stored cache and a variety of bugs.

In order to fix this, make sure to follow the steps we listed below.

Email Has Stopped: Restart Your Device

As we all know that a simple restart fixes many errors and issue on Android phones. May this will also solve the Email keeps stopping error on Android.

Follow the below steps to restart your Android device to fix the error.

  • Step 1: Press and hold the “Power” button of your device until you see the Power OFF menu on the screen.
  • Step 2: From here tap on “Restart”.
  • Step 3: Confirm the process to restart your smartphone.

Clear Cache and Data From The Gmail App

The first step you should take to address the issue at hand is to clear cache and data from the Gmail app.

Pilled up locally-stored data might cause this issue. Especially if the app is unstable to start with due to a bug.

Follow these instructions to clear cache and data from Gmail for Android:

  • Navigate to Settings > Apps > All apps > Gmail again.
  • Select Storage.
  • Clear the cache first and then clear the data.
  • Reboot your device.


Update the Email App [For Example Gmail App]

If you have not updated your Gmail app many times then this can also be the reason for the “Unfortunately, Gmail has stopped” error. So, see the update in Google Play Store and update from there.

To update your Gmail app, just open the Google Play Store app and then enter Gmail in the search box and tap on the Update button (Update button will only come when the update is available).

Sign Out of Your Google Account and Sign In Again

This solution might look like a long shot but it seemingly works for some. What you need to do is sign-out of your Android account and then sign in again.

Email Has Stopped

This, in combination with previous troubleshooting steps, should address the problem.

Follow these instructions to sign out and then sign back into your Google Account on Android:

  1. Open Settings.
  2. Select Accounts & sync.
  3. Select Google.
  4. Tap on the menu at the bottom and remove the account.
  5. Reboot your device, add the account and check for improvements with Gmail notifications.

Endeavour to Clear Device’s RAM

You can also get rid of email not working on Android by clearing the device’s RAM.

Follow the below steps to clear the device RAM

  • Step 1: On your phone, find RAM Manager and open it.
  • Step 2: Tap on the Clear Memory option (your phone can show another option similar to that option).

Try Wiping Cache Partition

If the system cache is corrupted then this can also be the result of an error message or an Email not opening issue. Removing the system cache helps to improve the performance of your Android phone.

Here, follow the below steps to wipe cache partition.

  • Step 1: Switch OFF your phone.
  • Step 2: Now press and hold together Volume Up, Power, and Home buttons.
  • Step 3: When your device starts vibrating, leave the Power button but keep holding the other two buttons.
  • Step 4: Now use the Volume Up and Volume Down buttons to highlight “wipe cache partition” option.
  • Step 5: Use the Power button the select the option.
  • Step 6: Once the above process gets completed, highlight the “Reboot system now” and press the Power button then reboot your smartphone.

Now, check the error message “Unfortunately, Email has stopped” is disappeared or not.

Internet Access

Without access to the Internet, your Android device’s email will never update, so you should make sure you’re online by looking in the status bar to see if you have a “3G” or “4G” icon to indicate Internet access over a cellular netowrk.

Email Has Stopped

If you’re trying to get Internet access over Wi-Fi, look for a Wi-Fi icon instead.

This icon is a small dot with several lines above it to show signal strength. If you’re not online, you may need to move around to find a location with better reception.


If your device’s “auto-sync” setting is disabled, it won’t ever synchronize its apps, including its email apps.

You may have turned this option off accidentally or someone else may have changed it.

You find this option in “Settings,” then “Accounts & sync.” If “Auto-sync” does not have a check mark beside it, tap it to turn it on.

Email Has Stopped

Task Managers

Many developers have created task managers to help you keep control the apps running on your phone.

Some of these provide you with many settings, such as automated app control, allowing it to stop or “kill” certain apps.

If you have a task manager that’s too restrictive, it might be stopping the Gmail app when it opens or performs a certain task.

Reduce the task manager’s app control or disable the manager entirely; then open Gmail and see if it functions correctly.

I hope, the above-mentioned solutions in this article had worked for you to fix “Unfortunately, Email has stopped” on Android.

However, if the error is occurring due to Android system problems, then it is highly recommended that you must try Android Repair software to fix the Email keeps stopping issue.

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