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No Sound on TV: Simple Guides on How to Troubleshoot

No Sound on TV: Simple Guides on How to Troubleshoot.

Simple Guides on How to Troubleshoot – People ask, I turned on my TV and there is no sound coming from the speakers, how do I test it to see if it’s the built-in speakers, a cable problem, or the TV itself?

If your TV has a picture but no sound coming out of the speakers, there are a few things you can easily check.

We are assuming that you already turned the volume up on your TV using the remote control and the buttons on the TV itself. We have written 10 simple ways below for the best solutions to fix a TV with no sound.

10 Simple Ways to Fix no Sound on Tv

You can follow these simple ways to fix no sound on TV:

no sound on tv

  • Make sure TV is not muted.
  • Make sure the TV is not set to SAP (secondary audio protocol)
  • Make sure TV input is correct (someone may have accidentally pressed the “aux” input button or similar causing the TV to use an input with no sound going to it)
  • Make sure there is not a pair of headphones connected to the TV audio out jack on the side or front of your TV.
  • Check all of the cables that are connected to the back of your TV. (it is possible the TV was moved slightly and a cable has become disconnected or loose)
  • If you have a receiver or surround sound connected to your TV, turn it on and see if you get sound coming from the external speakers.
  • Turn off the TV, cable box, and anything else connected to the TV. Sometimes turning everything off and then back on can fix the problem.
  • If using an “S” video cable into an input on the back of your TV, these cables carry no sound, just video, so make sure you connect an audio cable too.
  • Hook up an external device to the “TV audio out” input. This will be the test to see if it is a TV circuit board malfunction or the speakers are faulty in your TV.
  • If you are connected to a satellite box, use the included remote and go into the “menu”. Check to make sure sound settings are set correctly.

However, you can also check below for further solutions, if the above Simple Ways to Fix no Sound on Tv doesn’t work.


Check if Your TV Sound is Muted

Although it’s a very simple procedure it’s still important To check if your TV sound is muted, It helps to narrow down the possibilities of the problem.

  1. Press the VOLUME UP button to ensure that it is loud enough to hear.
  2. Press the MUTE button on your Shaw Remote or the original remote that came with your television.
  3. Change to a different channel.
  4. If you are using a soundbar, confirm that it turned on and set to the correct input.

Reset the TV Box

You can also try to fix audio issues by resetting your TV box.

no sound on tv

  1. Power off the TV box.
  2. Detach the power cable from the back of the unit, and from the wall outlet or power bar.
  3. Wait 30 seconds and then reconnect the power cable to the unit and the power source.
  4. Wait up to 2 minutes for the TV box to reboot.
  5. Power on your TV box and test it again.

Optimize Your Stereo Output

Optimizing the stereo output on your cable box will often restore the audio if it is not working on all channels.

no sound on tv

  1. Press the MENU or SETTINGS button twice on your Shaw remote for a full-screen menu.
  2. Scroll down the menu until Setup is highlighted, then press OK.
  3. Select Audio Setup and press OK.
  4. Scroll down to Select to Optimize and press OK.

Check if SAP/MTS is Enabled

Secondary Audio Programming (SAP) is a service that is used to broadcast for other languages or accessibility using AMI-audio.


  1. Locate the original remote that came with your television (not the Shaw remote).
  2. Press the MENU button and locate the AUDIO option.
  3. Press the SAP, AUDIO, or MTS button on your remote.
  4. Ensure that you select either MONO or STEREO, instead of SAP or MTS.

The steps above may vary, depending on your TV, Common labels for the TV audio menus are labeled: SAP, AUDIO SELECT, B-AUDIO, MTS, or MENU. For help, refer to the TV manual or manufacturer’s support


  1. Press the MENU or SETTINGS button twice on your Shaw Remote, for a full-screen menu.
  2. Scroll down the menu until Setup is highlighted and press OK
  3. Select Audio Setup and press OK.
  4. Ensure that the Default Audio Track is set to Channel default.
  5. Press the Exit button.

Bypass Your Sound System (Receiver)

If you’ve tried the options above and are still experiencing audio issues with your TV box, the problem may be with the sound system (receiver) you’re using for audio.

no sound on tv

Bypass the sound system by connecting the TV box directly to the back of the TV, instead of to the sound system (receiver).
Check whether the audio has been restored to the TV.

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